TRAINING SERVICES

The timely activation of your end-users ensuring that they are trained to use your products and services correctly are critical to the success of your business. Our professional training staff will contact your end-users in advance to schedule a training to coincide with the arrival of new equipment. Training is performed using approved and tested scripts; confirmation of the completed training is recorded in the Sonoma CRM system. Reporting is available on a daily basis to track and report all training activities.

  • Introduction to the terminal (hardware, software)
  • Installation (printer/mode, pin pad, IP or dial connectivity)
  • General operating instructions (transaction functions, training tips, reports, basic troubleshooting
  • Activate terminal and run successful test transaction