CUSTOMER RELATIONSHIP MANAGEMENT

Our CRM (Customer Relationship Management) software allows our help desk agents manage customer relationships in an organized way.

The systematic collection and utilization of customer specific data, enables Sonoma to deliver a high level of customer satisfaction and build customer loyalty in the most efficient way.

Our CRM system integrates:

• A relational database
• Trouble ticketing system
• Knowledge base 
• Reporting system
• Business automation