Trouble Ticketing System - Our trouble ticketing system efficiently manages customers’ help requests, while streamlining the support process. Essentially, this system serves as a tracking and workflow management tool, which helps us to:
- Capture and record all subscriber interactions
- Review trouble ticket status and severity
- Adhere to pre-determined escalation policies and procedures
- Identify and eliminate chronic service delivery problems
- Automate workflow and decrease resolution time
- On-demand call recording
- Real time call monitoring
Reports and Trend Analysis - Our Trouble Ticketing System provides valuable real-time reporting and statistics which enable you to:
- Gain visibility into accurate, real-time subscriber intelligence
- Identify top call-drivers and problem areas
- Use subscriber intelligence to continually review and improve your product offerings
