Trouble Ticketing System - Our trouble ticketing system efficiently manages customers’ help requests, while streamlining the support process. Essentially, this system serves as a tracking and workflow management tool, which helps us to:

  • Capture and record all subscriber interactions
  • Review trouble ticket status and severity
  • Adhere to pre-determined escalation policies and procedures
  • Identify and eliminate chronic service delivery problems
  • Automate workflow and decrease resolution time
  • On-demand call recording
  • Real time call monitoring

Reports and Trend Analysis - Our Trouble Ticketing System provides valuable real-time reporting and statistics which enable you to:

  • Gain visibility into accurate, real-time subscriber intelligence
  • Identify top call-drivers and problem areas
  • Use subscriber intelligence to continually review and improve your product offerings